We chose Heritage because at the orientation meeting the staff seemed knowledgeable, professional, dedicated, and just plain nice. During four months of paper-chasing followed by five months of waiting for a referral in the Guatemala program, Vicki was unfailingly accessible, well-informed, and sensitive. But when "the call" finally came, it wasn't the call we'd been waiting for. Instead of a baby in Guatemala whom we could bring home in a few months, we were hearing about a baby right in our home state who needed a family TODAY.

We hyperventilated for 15 minutes. Our baby care preparations consisted of a copy of "Goodnight, Gorilla" and a stuffed pig. Did we want a baby today? It would be crazy to say yes... but, after four years of trying to start a family, it would be even crazier to say no. Deborah met us at the hospital and walked us through the process in detail. Thirteen hours after the astounding phone call, we were back home putting our precious two-day-old daughter to bed.

Deborah complimented our flexibility in switching from an international to a domestic adoption. But Heritage's flexibility was the remarkable thing. Neither we nor our daughter's birth mother had gone through Heritage's domestic adoption program prior to the birth, but once Heritage was called in on the case, they worked hard to connect us -- just because we needed each other.